Program Benefits

What’s so great about the Little Guys Movers franchise program? We pride ourselves on being a supportive and flexible franchisor — that is, we provide you with the tools of our system, but also give you room to make your Little Guys Movers business your own.

Franchisor Assistance

 

We have been operating our own stores since 1992, so we’ve had our share of experience with opening a new location. As a Little Guys Movers franchise owner, you will receive support and training before and after your store opens.

Before you begin operating, we will:

  • Provide consultation and advice with regard to the development and operation of your store, employee recruiting, selection and training, and purchasing and inventory control.

  • Provide you with sample drawings and specifications for a Little Guys Movers store, including recommendations for dimensions, design, image, interior layout, equipment, signs, furnishings, storefront, signage, graphics, and color schemes.

  • Provide an initial training program for your designated manager and one additional employee, without charge.

  • Provide you with our proprietary Operations Manual, containing information and knowledge that is necessary and material to the tried-and-true Little Guys Movers system.

  • Provide you, without fee or charge, at least one member of our training team for 5 days of pre-opening assistance at your store.

During operation of the business, we will:

  • Periodically advise and consult with you in connection with the operation of the franchised store.

  • Provide you with our knowledge and expertise regarding the Little Guys Movers system and pertinent new developments, techniques, and improvements in management, sales promotion, service concepts, and other areas.

Proprietary CRM

Thanks to extensive design and implementation input from our corporate leadership and boots-on-the-ground branch managers, our proprietary CRM is customized to completely fit the needs of Little Guys Movers. As a franchisee, you will gain direct access to this industry-leading suite of tools, as well as extensive training on how to use the tools to maximize your opportunities for success.

 The functionalities of our CRM include:

  • Lead capture

  • Revenue tracking

  • Call volume tracking

  • Call recording tied to specific leads and jobs

  • Business and lead volume projection

  • Job estimation, detail, and contracts generated in-app

  • Fully automated, standardized, on-the-fly price adjustment

  • Time and labor estimation

  • Office staff task and to-do tracking

  • Customer email tracking and follow-up, tied to specific leads and jobs

  • Fully web-based application

  • Business intelligence and comparative analytics, including estimation efficiency and historical information

  • Sales performance analysis with conversion rates

  • Google Maps API integration for mileage tracking and pre-move street view

The benefits of our CRM include:

  • Platform consistency — every branch of Little Guys Movers uses it

  • Managers can interact with each other and share resources — including leads — with other stores

  • The CRM is customized in deployment by store, meaning state-specific regulations, taxes, and administrative issues are baked in to each store’s account

  • Progressive development — Little Guys Movers is constantly working to refine the custom product, and the CRM is constantly being updated and improved

  • Elimination of majority of paperwork

  • Highly-responsive HQ / corporate support at the platform level

  • Quality control and business intelligence operations are uniform across the organization, and recursive to a multi-store franchisee

  • Historical information easily available on repeat customers (which we have a lot of)

Marketing Playbook

Our marketing playbook lays out everything you need to know to get the word out about your Little Guys Movers location. We’ve gathered all the knowledge gained through 30 years of experience into one place, and given you a step-by-step guide to make it happen.

Marketing can be confusing and deciding where to spend your money and effort can get overwhelming. With the marketing playbook, you will have a leg up on the competition and know exactly what to focus on to maximize your investment. From local community efforts to digital marketing, we will guide you from pre-opening all the way through operating as a mature store with simple to follow steps and instructions along the way.